HINOKUNI PRODUCT has currently 20,000 sales per month on Amazon, eBay and other platforms, and launched this online shop to sell at cheaper prices than Amazon.

As we have a lot of unique products in Japan, we are capable to help you meet wonderful products.

We are struggling against fake and counterfeit products to ensure reliable purchases.

We have established a cooperative system with brand rights holders to immediately eliminate products that are suspected to be counterfeit.

In addition, our quality checking system based on the daily collections of information contributes to constantly monitoring products that may cause troubles. As participating actively in study groups outside the company, we are sharing information in-house to get ready to eliminate counterfeit products.

Based on the above series of activities, HINOKUNI PRODUCT has comprehensively been against counterfeit products and has developed a safe and reliable environment for use. If the delivered product might be a counterfeit product, please contact us immediately.

We will investigate in accordance with our standards, and will compensate if it is found to be counterfeit.

Please note that the shipping fee will be charged for each item even if packing more than one item together.

We are handling both new products and used products.

Used products are ranked by their state. 

1-used, same as new 

Products can be used as almost new. 

2-used, good 

Products with some scratches and dirt. 

3-collectable, acceptable 

Limited items or products that have already been discontinued. 

4-junk 

Products in poor condition. 

5-unused item 

Unused products.

The payment shall be made with credit cards. 

You can use a wide range of credit cards and make secure payment with Stripe.

*Please refer to the following URL for the details of Stripe payment. 

https://stripe.com/

This online shop is using a system that displays the amount of money that is calculated for each country based on the Japanese yen and at a rate within 24 hours. 

As a result, there may be a slight difference between the displayed amount and the amount charged to your credit card.

Some products are available for pre-order. 

The products will be delivered during the displayed period.

The products will be delivered with care to your home by multiple shipping methods. 

The main shipping methods are as follows: 

・air 

Usually arrives in the U.S. in x-x days. 

・sal 

Usually arrives in the U.S. in x-x days. 

・ems 

Usually arrives in the U.S. in x-x days.

The products will be delivered in cardboard with air cushions.

Normally, we will respond within 72 hours after the order is placed, and the products will be shipped in compliance with the deadline set for each product. 

Please note that the time actually required for delivery of the products (i.e. the delivery date) is a total of the shipping deadline and the time until shipped products arrive at customers.

We are capable to ship from Japan to customers in other countries. 

Therefore, the shipping fee will be from Japan to the customer's address.

As a general rule, we do not accept cancellation after the products are shipped. 

An invoice number will be sent to you as soon as the products are shipped. 

Please cancel your order as needed before the invoice number is sent.

If there are any defects etc. on the product and you require compensation or a refund, please contact us with a photo(s) attached that indicates the defect of the product when the defect is obvious. 

The refund will be made in the currency in which you made the payment. 

Please note that only the payment for the product will be refunded and it does not include the service charge upon the credit payment.

The customer information is strictly protected in compliance with the regulations. 

We have a built-in system that encrypts communications to prevent data from leaking in the event of a malicious attack.

We are accepting reviews on our products and services.

If you have any problems, please contact us via the contact form. 

Our Japanese staff will respond to you.

As the products will be sent from Japan, customs duties may be charged depending on your address. 

Please note that the customs duties will be dealt with and paid by the customers.